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Return policy
We want you to shop with confidence at Brickora ๐
โ Return Eligibility
Returns are accepted if:
- ๐ฆ Item is unused, unassembled, and in original packaging
- โฐ Return request is made within 14 days of delivery
โ Non-Returnable Items
- ๐งฑ Used or assembled products
- ๐ซ Items damaged due to misuse
- ๐ Clearance or final-sale items
๐จ How to Request a Return
-
Email support@brickora.store with:
- ๐งพ Order number
- โ๏ธ Reason for return
- ๐ธ Photos (if applicable)
- Wait for return authorization
-
๐ซ Do not send items back without approval
๐ Return Shipping Costs
- ๐ผ Customers cover return shipping unless the item is defective
- ๐ฆ We recommend using trackable shipping
๐ธ Refunds
- ๐ Refunds are processed within 5–7 business days after inspection
- ๐ณ Issued to the original payment method
- ๐ซ Original shipping fees are non-refundable unless due to our error
๐ Damaged or Incorrect Items
- โฐ Contact us within 48 hours of delivery
- ๐ธ Provide clear photos
- ๐ Replacement or refund will be arranged
โ Order Cancellations
- Orders can be canceled before shipment
- Once shipped, standard return policy applies
๐ฌ Contact Us
๐ง support@brickora.store
๐ www.brickora.store